Policies and Procedures

  1. Sessions and classes are scheduled by appointment/reservation and are 55 minutes in length.
  2. You can schedule an appointment or class in person, by phone or online at www.mercuryfitness.com.
  3. All sessions and classes must be paid for prior to their commencement.
  4. If you arrive late for an appointment, you will be instructed for the remainder of your scheduled session time only.
  5. All sales are final.  We cannot issue refunds for any reason, including but not limited to: relocation, illness, unforeseen conflicts, instructor substitution, or unused sessions.
  6. Sessions and packages are not transferable to other clients. 
  7. All purchased sessions require a 24-hour cancellation notice to avoid being charged in full.  You can cancel or reschedule by phone (415.567.9009), in person or online, keeping in mind the 24-hour cancellation policy.
  8. We make every reasonable effort to provide the instructor of your choice, but we reserve the right to substitute without notice another qualified instructor in the event of an unforeseen illness or absence of the preferred instructor.
  9. Package terms as follows:
  • All single sessions expire 30 days from the date of purchase.
  • All packages of 5 session expire 90 days from the date of purchase.
  • All packages of 10 session expire 180 days from the date of purchase.
  • Intro packages expire 30 days from the date of purchase.